Ebico

Ebico

Equigas
Published by dori2o
15th November 2007

Ebico

Just completed 6 months as an Ebico customer (Gas only) and could not be happier. My Gas bills have come down over 75% when compared to the same period last year.

Taken from their website:

Quote:

EBICo's guiding principles are a bias towards those on low incomes and stewardship of resources. We believe that these principles are entirely consistent with those of the Christian Gospel. Our initiatives have been making a real difference to households since 1999.

The customer service is excellent, it is provided via Southern Electric.

The best thing is that there is no 2 tier charging, every KWh is charged at 2.59pence, and no standing charge. So in summer when little gas is used, I would get charged almost all KWh's used at the higher rate when I was with my old supplier, simply because not enough was used to take advantage of the 2nd tier. Now I don't have that problem.

The switchover was very simple, and I don't get masses of junk mail from them, as I did with my old supplier.

If there is a downside, and this is only a very minor one, they do not have an online billing facility. Hence the reason I have set up my own spreadsheet to keep track of my balance.

Having just worked out my useage for the past 2 weeks (after setting the timer back to the winter setting as it was this time last year) if the consumption stays the same, I'm on to save at least 55% on last years bills.

Want to give them a try:

EBICo Ltd - using the market, making a difference

By davethorp on 25th November 2007, 19:39

Re: Ebico

I'm a dual fuel customer on prepayment meter and think they are the cheapest supplier going for prepayment. As the only supplier to charge the same rate regardless of how you pay, they are fantastic.

Had a problem with the gas meter recently resulting in no gas and they had someone out in 4 hours and sent me a new card in case that caused the problem

By robert_harper_2000 on 3rd July 2008

Re: Ebico

I know they don't do online billing or meter readings but do they do direct debit or is it only prepay?

By davethorp on 4th July 2008

20:29

Re: Ebico

They do direct debit though I couldn't say how cheap they are as the DD rates are the exact same as the pre payment rates

By robert_harper_2000 on 4th July 2008, 22:45

Re: Ebico

EDF suggest will increase 40% along with e.on but it appears like these guys are likely to hold price hikes as long as possible

By taron on 18th August 2008, 13:32

Re: Ebico

I know this is quite old thread but thought i would ask on here.
I am trying to sign up online for Ebico, i get right to the end, click next and get this error message " Error: code name does not exist" can anyone shed any light please.
Thanks

By davethorp on 19th August 2008, 11:15

Re: Ebico

Think I had to ring up to sign up but that may have been because I'm on prepayment

By veester on 27th August 2008, 15:07

Re: Ebico

I have just changed to EBico - and it looks like they could save me £200 a year!

By jansondan on 11th September 2008, 14:58

Re: Ebico

Hello everybody,

I am currently a very dissatisfied prospective customer with EBICO. I applied to change supply with them over 6 weeks ago and have not heard from them even once about the status of my application. They've sent me an email to confirm my application but that was it. I called them periodically and they always encouraged to wait patiently that I will hear from them in due course. Six weeks later I call and upon insisting that something might not be alright with the delay in switching they kept sending back and forth from Ebico to Scottish energy customer service to find out they have no idea about my application. And I am still nowhere close to finding out the status of my application. This is clearly not a very pleasant experience and I am not very happy with the assistance I have given and the way my application has been processed. I think they are overwhelmed with the number of applications and they cannot properly deal with all this.

Jason

By bichon35 on 4th October 2008, 17:47

Re: Ebico

Hi
Sorry to hear yoy have had trouble with Ebico. I would just like to say i have just switched to Ebico and have found it very easy. I got the conformation email just after applying online, 5 weeks later got acount number, key and card through the post saying i am transfering on october 1st, it all went very smoothly. Now i will see if i save any money!!

By Tillysocute on 5th October 2008, 20:37

Re: Ebico

I have been with ebico for the past 4 wks and i can honestly say the amount i put on each week to both gas and electric meters remain unchanged..
Still have to spend £25.00 a week on them and i am dreading how much this will rise to when the heating has to go on

By jansondan on 6th October 2008, 14:54

Re: Ebico

Quote:

Originally Posted by bichon35

Yeap. My unlucky experience with EBICO cost me a lot. I was recently informed that I will be supplied by EBICO sometimes in November (you can count how many months have lapsed since my application in JULY 0

almost 5 months since applying. The problem is that now in the light of EBICO putting prices up I wish I did not have to switch. When I called customer service was told is too late to cancell since the application has now gone through. I have to wait another month from the date EBICO will supply me with energy for the right to move on.
I wish to noone the trouble I am in now. I was counting on switching before prices were put up so that I could top up with credit for a whole year (on prepayment meter) and be unaffected by price rises.
I guess that's not going to happen now...

By jansondan on 22nd October 2008, 14:33

Re: Ebico

An update for my EBICO switch over. It finally happened that as the 15th of October I officially became an EBICO customer at least so on paper cause I still my account is not active because they send me a faulty prepayment card which is void. Oh my God what a company!

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